What If I want to return or exchange an item? We have an extremely low return rate, which speaks for the quality and service of our products. However, in the event you do need to return an item, we try to make it "hassle free". The following conditions apply to refunds/exchanges: 1. An item may be returned or exchanged within 14 days (postmarked) of our shipping date. 2. Item must be in new/unused condition with all original tags and packaging 3. Shipping costs are not refundable, unless a mistake was done on our end. 4. Items are refunded to the same credit card with which the order was originally placed or through paypal. 5. Returns or exchanges will not be accepted for items on SALE. 6. Please make sure to specify what you wish to do (Refund / Exchange. If exchange, what would you like to exchange to). To make a return please contact our customer support team at sales@beltsbucklestees.com who will be happy to help.